Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
During product launches, promotions, or periods of unusually high demand, processing times may be slightly longer.
Shipping Methods
Orders are shipped using major carriers including USPS, UPS, and FedEx depending on destination, package size, and available service levels.
Tracking information will be provided once an order has shipped.
Domestic Shipping
We currently ship within the United States.
Estimated delivery times are provided by the carrier and are not guaranteed.
Shipping Delays
Protoworx is not responsible for delays caused by carriers, weather events, incorrect shipping addresses, or circumstances outside of our control.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Additional shipping charges may apply if an order must be re-shipped due to an incorrect address.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 7 days of delivery.
Include:
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Order number
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Description of the issue
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Photos if damage is involved
We will work with the carrier and help resolve the issue as quickly as possible.
Questions
For shipping questions, please contact: