Refund policy

Returns & Warranty

The PROTOWORX Guarantee

Fitment guaranteed. If a PROTOWORX product does not fit the vehicle it is advertised for, return it within 30 days and we cover the return shipping. No restocking fee.

MagSafe guaranteed. Our MagSafe mounts hold every MagSafe iPhone and every MagSafe case. If yours does not hold, return it within 30 days and we cover the return shipping.

These guarantees are in addition to the standard 30-day return terms below.

30-Day Returns

If you're not satisfied with your purchase, you may return it within 30 days of delivery for a refund.

To be eligible for a return:

  • Product must be returned in original condition.

  • Product must not be damaged, modified, painted, or altered.

  • All original components and packaging must be included when reasonably possible.

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, shipping damage, an order fulfillment error, a fitment failure covered by the PROTOWORX Fitment Guarantee, or a hold failure covered by the PROTOWORX MagSafe Guarantee.

Exchanges

Exchanges are available within the same 30-day window and are subject to the same condition requirements listed above.

To request an exchange, contact us at team@protoworx.co with your order number and the item you would like instead.

Customers are responsible for return shipping costs on exchanges unless the exchange is due to a manufacturing defect, shipping damage, an order fulfillment error, a fitment failure covered by the PROTOWORX Fitment Guarantee, or a hold failure covered by the PROTOWORX MagSafe Guarantee.

Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.

Fitment & Compatibility

Please review vehicle compatibility information before placing an order.

If you are unsure whether a product is compatible with your vehicle, contact us prior to ordering.

If a product does not fit the vehicle it is advertised for, we cover the return shipping under the PROTOWORX Fitment Guarantee.

If a product is ordered for a vehicle it is not advertised to fit, the return is subject to standard return shipping costs.

Damaged or Defective Products

If your order arrives damaged or you believe there is a manufacturing defect, contact us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Photos showing the problem

We will work quickly to repair, replace, or refund the product as appropriate.

Warranty

Protoworx products are covered by a limited one-year warranty against defects in materials and workmanship under normal use.

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage caused by use

  • Improper installation

  • Product modifications

  • Abuse, misuse, accidents, or exposure beyond intended use

Warranty remedies are limited to repair, replacement, or refund at Protoworx's discretion.

Refund Processing

Refunds are issued to the original payment method after the returned product is received and inspected.

Please allow 5–10 business days for processing after receipt.

Questions

For questions regarding returns, warranty claims, or product compatibility, please contact:

team@protoworx.co